Most of the Sage 50 version 2017 upgrades I’ve installed have gone smoothly. But on a few PCs it froze up on “Step 1 of 3, Installing Pervasive” so I thought I’d pass along this tip for how to resolve this problem.

W3dbsmgr.exe is the database service manager for Pervasive, the database engine that Sage 50 uses to manage you data. Occasionally it won’t shut down properly and interferes with the installation. Fortunately it’s easy to resolve, once you know what to do.

First, right-click on a blank space on your task bar (that’s the bar, usually at the bottom of your screen, that all of your running applications show up on) and choose Start Task Manager. You can also get to the Task Manager by pressing Ctrl+Shift+Esc.

On Windows 7 or Vista, go to the Processes tab. If you’re on Windows 10, 8, or 8.1, click on More Details and then go to the Details tab.

Now find w3dbsmgr.exe in the list (or Database Service Manager in Windows 8), right-click on it, and choose End Process. You can close the Task Manager window and your Sage 50 installation should continue on its own.